Privacy Policy
Last updated: April 2026
This privacy policy explains how I collect, use and protect your personal information when you use this website or my services.
What information I collect
I collect information you provide directly to us, including:
– Name and contact details (email address, phone number)
– Business information you share during coaching, mentoring or work/life support sessions.
– Payment information (processed securely via invoices generated by Starling Bank)
– Booking and scheduling information (managed through Google)
I also collect information automatically when you visit our website, including:
– Browser type and device information
– IP address and location data
– Pages visited and time spent on the site
How I use your information
I use your information to:
– Provide coaching, mentoring and work/life support services
– Communicate with you about bookings, payments, and services
– Send monthly newsletters (only if you’ve subscribed)
– Improve my website and services
– Comply with legal obligations
Who I share your information with
We use the following third-party services that may process your data:
– Squarespace – website hosting
– Google Workspace – email and document storage
– Google Meet – online sessions
– Google Calendar – to schedule sessions
– Microsoft Office – document creation and storage
– Starling Bank – invoicing and bank transfer
These providers have their own privacy policies and security measures. I do not sell or rent your personal information to third parties.
Your rights
Under UK GDPR, you have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your information
– Object to processing of your information
– Withdraw consent at any time
– Unsubscribe from marketing communications
To exercise any of these rights, contact us at hello@abbyshacklock.com.
How I protect your information
I take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.
Cookies
This website may use cookies to improve your browsing experience. You can control cookies through your browser settings.
Data retention
Iretain your personal information for as long as necessary to provide services and comply with legal obligations. Coaching, mentoring or work/life support session notes are kept for 3 years after our final session. Business records are kept for 7 years for tax and legal purposes.
Children’s privacy
Our services are not directed at anyone under 18. I do not knowingly collect information from minors.
Data protection/ICO registration
Abigail Shacklock is registered with the Information Commissioner's Office as a data controller. Registration number: ZA928993
Changes to this policy
I may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact
If you have questions about this privacy policy or how we handle your information, get in touch at: