Last updated: April 2026

 

These terms govern your use of Abby Shacklock Coaching's services. By booking a session or getting in touch, you agree to these terms.

​

Services I offer: business coaching and mentoring delivered as individual sessions or an agreed programme of work.

​

Booking and payment: Sessions are booked by contacting me directly. Payment is by bank transfer and should be received one week in advance of your session. Session rates are confirmed before we start work together.

​

Cancellations and rescheduling: I ask for 48 hours' notice to cancel or reschedule. Cancellations inside that window are charged at the full session rate.

 

I reserve the right to cancel or reschedule with reasonable notice.  If I do, we'll find another time that works.

​

What I don't provide: Legal, financial, or medical advice. Guaranteed business outcomes. 24/7 availability or emergency support.

​

Confidentiality: Everything discussed in our sessions stays between us. I may take brief notes for my own reference and session continuity. I won't share your information with anyone else except where required by law, or as set out in my Privacy Policy.

​

Your responsibilities: Turn up. Be honest. Take responsibility for the decisions you make as a result of our work together.

​

Session format: Sessions are delivered online or face to face. Face to face sessions are available anywhere. Travel costs are agreed and invoiced in advance.

​

Travel: I travel by train where possible. Travel costs are quoted before booking and subject to the same cancellation terms as sessions. They include the cost of the travel and my travel time.

​

Liability:  My coaching and advice is based on experience and professional judgment. You're responsible for the decisions you make about your business. I'm not liable for business outcomes, losses, or damages resulting from our work together.

 

Nothing in these terms limits liability for death, personal injury, or fraud.

​

Intellectual property:  Materials created specifically for you during our sessions are yours to use. General frameworks, tools, and methods I use remain my intellectual property. Please don't reproduce or share them without permission.

​

Insurance: I maintain professional indemnity insurance appropriate to my services.

 

Force majeure: I'm not liable for failure to deliver sessions due to circumstances beyond my reasonable control. Where this happens I'll always try to reschedule.

​

Termination:  Either of us can end our working relationship at any time in writing. Refunds for unused prepaid sessions are subject to the refund policy above.

​

Changes to these terms I may update these terms from time to time. The current version is always on this page with an updated date.

​

Disputes: If something's not right, let's talk it through first. If we can't resolve it between us, these terms are governed by the laws of England and Wales.

 

Questions? Get in touch at hello@abbyshacklock.com

​

​